1. Information We Collect
We may collect the following types of personal information from you:
Contact Information: This includes your name, email address, phone number, postal address, and any other contact details you provide to us when you make an inquiry, request a booking, or subscribe to our newsletters.
Travel Preferences and Interests: Information regarding your desired travel destinations, accommodation preferences, transportation needs, tour interests, and any specific requirements you share with us to tailor your travel experiences.
Booking Information: Details related to your travel bookings, including flight information, accommodation details, transportation arrangements, tour selections, payment information (processed securely by third-party payment processors), and the names of travellers included in your booking.
Website Usage Data: Information about how you interact with our website, such as your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits. We may use cookies and similar tracking technologies to collect this information (please see our Cookie Policy below for more details).
Communication Data: Records of any communication you have with us, whether via email, phone, or other channels, including inquiries, feedback, and customer service requests.
2. How We Use Your Information
We may use your personal information for the following purposes:
Providing and Managing Services: To process your inquiries, facilitate your travel bookings, manage your reservations, and fulfil your travel arrangements.
Personalising Your Experience: To understand your travel preferences and interests, allowing us to offer you tailored travel recommendations and customised services.
Communication: To respond to your inquiries, provide you with booking confirmations, travel updates, and other relevant information related to your trips. We may also send you promotional emails and newsletters about our services and offers, where permitted by applicable law, and you can opt out of receiving these communications at any time.
Improving Our Website and Services: To analyse website usage data to understand how users interact with our website, identify areas for improvement, and enhance the user experience.
Customer Support: To provide you with effective customer service and address any issues or concerns you may have.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.
Security and Fraud Prevention: To protect our website and services from unauthorised access, misuse, and fraudulent activities.
3. How We Share Your Information
We may share your personal information with the following categories of third parties for the purposes described in this Privacy Policy:
Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services, such as airlines, hotels, transportation companies, tour operators, payment processors, IT service providers, and marketing agencies. These providers are contractually obligated to protect your information and use it only for the purposes of providing services to us.
Business Partners: We may share information with our trusted business partners to offer you co-branded services or promotions.
Legal Authorities: We may disclose your information to legal authorities or government agencies if required by law or legal process, or if we believe in good faith that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity as part of the transaction. We will notify you via email or a prominent notice on our website of any such change in ownership or control of your personal information.
4. Data Security
We take reasonable measures to protect your personal information from unauthorised access, use, disclosure, alteration, or destruction. These measures include implementing technical, administrative, and physical safeguards. However, please be aware that no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee the absolute security of your information.
5. Data Retention
We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including providing you with our services, complying with our legal obligations, resolving disputes, and enforcing our agreements.
6. Your Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal information, including the right to:
Access: Request access to the personal information we hold about you.
Correction: Request that we correct any inaccurate or incomplete personal information.
Deletion: Request the deletion of your personal information under certain circumstances.
Objection: Object to the processing of your personal information for certain purposes, such as direct marketing.
Restriction of Processing: Request the restriction of the processing of your personal information under certain circumstances.
Data Portability: Request to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us using the contact information provided below. We may require you to verify your identity before responding to your request.
7. Cookie Policy
Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect information about your usage of our website. Cookies are small text files that are stored on your device when you visit a website. We may use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a longer period).
We use cookies for the following purposes:
Essential Cookies: These cookies are necessary for the basic functionality of our website and enable you to navigate our site and use its features.
Performance and Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This allows us to analyze and improve the performance of our website.
Functionality Cookies: These cookies allow our website to remember choices you make (such as your language preference) and provide enhanced features.
Marketing Cookies: These cookies may be used to track your browsing activity across websites and deliver targeted advertisements that are relevant to your interests.
You can manage your cookie preferences through your browser settings. Most web browsers allow you to control cookies, including blocking or deleting them. Please note that disabling certain cookies may affect the functionality of our website.
8. Links to Other Websites
Our website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any website you visit.
9. Children’s Privacy
Our website and services are not directed to children under the age of [Insert Age, e.g., 16]. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on this page and update the “Effective Date” at the top of the policy. We encourage you to review this Privacy Policy periodically for any updates.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
The Sky Sketch INDIA [156 A Lenin Sarani, Kamalalaya Centre, Room no F 78, 1st Floor, Kolkata – 700013]